About the Live Support Calling Card
The Calling Card is a small program that you use to connect directly to Rascom I.T. in order for us to take remote control of your computer system to investigate and/or fix faults remotely.

Installation
The Calling Card is installed on your PC by your support provider.

When you need remote assistance, simply double-click on the RASCOM I.T. LIVE SUPPORT icon on your desktop or Start Menu to launch the calling card.


Connecting to the online live support service
When you have launched the Live Support software, you will be prompted to enter your name, company name and a brief description of your problem.

Once you have entered these, click the CONNECT button.  As soon as a support technician becomes available, they will pick up your call and the status of the connection onscreen will change to "Connected to technician".


What Happens During A Remote Support Session?
During a remote support service you can chat to the support technician and they can take remote control of your computer.  They can also check the hardware and software configuration of your computer, view events (ideal for finding faults) and restart the computer remotely.

You can also send and receive files from the support technician which may be required to resolve the problem.  Only one file can be sent at a time.

 

If you would like further information on our remote support services and/or you have concerns about our use of the remote live support facility, please contact us on 0845 370 0811.