Live support services from Rascom I.T.  Real-time interactive support takes control of your machine so that our technical engineers can diagose and hopefully fix your problems.  Only available to Rascom I.T. customers with existing support contracts.  For further information on our support packages, click on the SUPPORT link on the left-hand menu.

Rascom I.T. offer live support services to customers with annual support contracts.  The benefit of this is that we can respond to customer problems quicker and more effectively.

We do not offer direct chat or unscheduled live support services.  If you require immediate remote assistance, please call our office on the number above.  If one of our technical representatives is available, we will discuss your problem before deciding whether remote assistance is something we that would be of use to you.

If you have been given a 6-digit PIN code, please enter it in the space below before clicking the Continue button.  After clicking the Continue button, you will be required to run and install a small piece of software which will allow us to take remote control of your computer system.  Please accept, allow or unblock any firewall messages that may be generated by your computer system in order for us to connect successfully.

Enter PIN code

 

If you're a business with small to medium I.T. requirements, why not consider taking out an annual support contract with us?

We provide a priority response service with guaranteed response times for diagnostic and onsite assistance, a generous 5% discount on all hardware and software purchased through us for as long as your contract is in place, monthly reports showing usage and time remaining in addition to remote support.

We offer telephone, remote and onsite support as standard on our support contracts, with no additional premiums for callouts or specific requirements.

The contract runs on a yearly basis (January to December) and is pro-rata'd accordingly for start-ups partway through the contract period.

Support contracts represent an excellent way of getting a professional and reliable IT support service without the need for specialist staffing requirements. You can pay in advance or split the costs through the period of the contract.

Due to expanded services, we currently have opportunities to offer support contracts to businesses in our local area (Calne, Chippenham, Devizes, Swindon etc.).

If you feel your business would benefit from a professional, reliable and honest I.T. support service then please contact us on 0845 370 0811 to discuss your requirements further.

References are available upon request.