HARDWARE
   Desktops
   Mini PC
   Laptops and Netbooks
   LCD Monitors
   Touchscreen Monitors
   Networking Products
   Other Hardware
 
SOFTWARE
   AVG Internet Security
   Microsoft
   Other
 
SERVICES
   Repairs and Upgrades
   AntiVirus and System Recovery
   Support
   Broadband
   Other Services
 
OTHER
   Client Portfolio
   Media Centre
   Terms and Conditions

Aside from supplying new equipment to customers, we also have a wealth of experience in offering support services to home and business customers.

We offer a comprehensive repair, upgrade and support service to all customers either from our own offices or onsite at your own premises.

Whatever your computer problems, we are confident that we can fix them - whether they be hardware or software related.

We operate a no-fix, no-fee policy combined with a free diagnostics service so you know that the costs will be before you agree to any work we undertake on your system.

Our aim is to offer a 7-day turnaround although we commonly have most problems fixed within a couple of days depending on the nature of the problem and the processes/equipment involved to fix them.


Hourly Rates
Our hourly rates apply to all customers - home and business.  A minimum charge of 30 minutes applies on all chargeable work although we offer a free diagnostics service for equipment bought into our offices.

                   £35.25 inc VAT per hour for work carried out at our offices (telephone / remote)
                   £47.00 inc VAT per hour for work carried out on customer premises.

Travel charges will also apply for all onsite requirements at locations further than 15 miles from our offices.  Travel will be charged at 40p per mile (both ways) in accordance with the quickest route as determined by Microsoft AutoRoute 2010.


Business Support Contracts

For businesses with minimal support requirements where a full-time I.T. support presence is not feasible, we offer support contracts at surprisingly low rates.

We provide a priority response service with guaranteed response times for diagnostic and onsite assistance, a generous 5% discount on all hardware and software purchased through us for as long as your contract is in place plus monthly reports if required showing what support we have provided.

We offer telephone, remote and onsite support as standard on our support contracts, with no additional premiums for callouts in the local area.  We can also offer extended support to business with users of Windows-based mobile phones for an additional fee so that we can remotely support their telecommunications equipment also.

Support contracts represent an excellent way of getting a professional and reliable IT support service without the need for specialist staffing requirements. You can pay in advance or split the costs through the period of the contract.

Our contracts are charged at a fixed rate of £1150 ex VAT per year and normally run from January to December - pro-rata'd accordingly for start-ups partway through the contract period.  You can find further details of the provision of services here plus details of our terms and conditions specific to support contract customers can be found here.

Due to the addition of new clients for our annual support services, we only have a small number of opportunities remaining to businesses in our local area (Calne, Chippenham, Devizes, Swindon etc.) so would recommend that anyone interested in this service should contact us as soon as possible as we are nearly at full capacity.

If you feel your business would benefit from a professional, reliable and honest I.T. support service then please contact us on 0845 370 0811 to discuss your requirements further.

References are available upon request.