Home and business support - onsite, remote and telephone assistance available Monday to Friday, 9am to 5pm.  Business customers can also benefit from our annual support contracts with priorit response service, monthly reporting and discounts on hardware/software purchased from Rascom I.T.

Aside from supplying new equipment to customers, we also have a wealth of experience in offering support services to home and business customers.

We offer a comprehensive repair, upgrade and support service to all customers either from our own offices or onsite at your own premises.

Whatever your computer problems, we are confident that we can fix them - whether they be hardware or software related.

We operate a no-fix, no-fee policy combined with a free diagnostics service so you know that the costs will be before you agree to any work we undertake on your system.

Our aim is to offer a 7-day turnaround although we commonly have most problems fixed within a couple of days depending on the nature of the problem and the processes/equipment involved to fix them.

Rates:          £23.50 inc VAT for the first 30 minutes of work carried out at our offices;
                   £17.63 inc VAT for each subsequent 30 minutes.

                   £29.38 inc VAT for the first 30 minutes of work carried out on customer premises;
                   £23.50 inc VAT for each subsequent 30 minutes.

                   A minimum charge of 30 minutes applies on all chargeable work.

Travel charges will also apply for onsite requirements at locations further than 15 miles from our offices.  Travel will be charged at 40p per mile (both ways) in accordance with the quickest route as determined by Microsoft AutoRoute 2007.

 

Support Contracts

For businesses with minimal support requirements where a full-time I.T. support presence is not feasible, we offer support contracts at surprisingly low rates.

We provide a priority response service with guaranteed response times for diagnostic and onsite assistance, a generous 5% discount on all hardware and software purchased through us for as long as your contract is in place, monthly reports showing usage and time remaining in addition to remote support.

We offer telephone, remote and onsite support as standard on our support contracts, with no additional premiums for callouts or specific requirements.

The contract runs on a yearly basis (January to December) and is pro-rata'd accordingly for start-ups partway through the contract period.

Support contracts represent an excellent way of getting a professional and reliable IT support service without the need for specialist staffing requirements. You can pay in advance or split the costs through the period of the contract.

Our contracts are charged at a fixed rate of £1150 ex VAT per year and you can find further details of the provision of services here.  Details of our terms and conditions specific to support contract customers can be found here.

 

Update May 2008
Following the introduction of new remote access support services, we currently have spare capacity to take on a few more support contracts customers in our local area (Calne, Chippenham, Devizes, Swindon etc.).

If you feel your business would benefit from a professional, reliable and honest I.T. support service then please contact us on 0845 370 0811 to discuss your requirements further.

References are available upon request.