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Coronavirus COVID-19 Updates

Updated 30th March 2021

Following the latest Government announcement of a new Nationwide lockdown in England, the Rascom I.T. office will remain closed to all visitors until further notice.

I look forward to re-opening my office to members of the public and also resume 'normal' services, including onsite installations and support work, with effect from Monday 19th April (one week after the currently planned date for re-opening non-essential stores according to the UK Government but I am taking w/b 12th April off as part of the Easter school holidays).

Thank you for your continued support. Stay Safe!

Like everyone, I am concerned about the impact of the Coronavirus (Covid-19) pandemic and have been following advice from trusted sources to ensure I can protect my customers and also my family members.

I would like to outline some of the steps taken so far:

  • For many years, I have always used antibacterial wipes on all computer equipment which is bought into my office prior to using it.  All computer equipment is also wiped over with antibacterial wipes prior to delivery/return.  This practise will continue during, and after, the outbreak.

  • I expect customers at homes/workplaces/sites where I am working to maintain the 2m social distancing rules whilst I am onsite.  Where this is not possible, the use of face coverings will be required/requested where possible.

  • Visitors to the office are requested to maintain a 2m distance from anyone else in the office other than members of their own household and no more than two visitors from the same household will be allowed in the office at the same time.
     

  • I have hand sanitiser, antibacterial wipes and disposable masks available for use upon entry to the office, and also carry them in my vehicle for use before and after visiting customer premises.

  • I will use my own keyboard and mouse when working with customer's computer systems at their homes or places of businesses which will be cleaned with anti-bacterial wipes before and after usage.
     

  • Visitor seating is currently unavailable.

If I have any concerns over my own health, or that of any of my immediate family members, I will take the necessary action.  I request that customers do the same and notify me as soon as possible if they show or develop symptoms when I am due to visit them for any onsite work.


For customers who are self-isolating or shielding, or working from home, I am able to offer remote support services so can continue to offer I.T. support regardless of their (or my own) location.  Around 90% of my support work is already completed using remote support services which offer a quick and effective means of resolving problems.

 

 

If you have any concerns please contact me on 01243 374585.  This page will also be regularly updated as/when situations change.  It is my intention to remain open for as long as possible, and I have put systems in place so that if I am required to work from home, I can still continue to provide support to my customers.


Thank you for your understanding in these difficult and testing times.
 

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This site was last updated on Tuesday 30th March 2021

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RASCOM I.T. is a trading name of TOUCHSCREENS DIRECT LIMITED  E&OE. All rights reserved.  

All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.