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This site was last updated on Wednesday 25th March 2020

Site content and design © 2003 - 2020 Rascom I.T. - a trading name of TOUCHSCREENS DIRECT LIMITED  E&OE. All rights reserved.  

All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.

Coronavirus COVID-19 Updates

Updated 18th March 2020

Like everyone, I am concerned about the impact of the Coronavirus (Covid-19) pandemic.  I take and follow advice from trusted sources, working out how to best protect my customers and also my family members.

With that in mind, I would like to outline some of the steps taken so far:

  • For a number of years, I have always used antibacterial wipes on all computer equipment which is bought into my office prior to using it.  All computer equipment is also wiped over with antibacterial wipes prior to delivery/return. This practise will continue during, and after, the outbreak.
     

  • I am using hand sanitisers and/or antibacterial handwash before and after visiting customers.
     

  • Don't be offended but I won't be greeting customers with a handshake (or a fist bump, elbow bump or the Wohan Shake!).
     

  • Effective 18th March 2020, I will no longer be making onsite visits apart from in extreme circumstances (system failure etc.) in which case additional measures will be taken to minimise the risk to myself, my family and my customers.
     

  • I will not be undertaking unnecessary travel requirements.


If I have any concerns over my own health, or that of any of my immediate family members, I will take the necessary action.


For customers who are self-isolating, or being asked to work from home, I am able to offer remote support services so can continue to offer I.T. support regardless of their (or my own) location.  Around 90% of my support work is already completed using remote support services which offer a quick and effective means of resolving problems.


Worldwide issues with the supply of goods may mean that I have reduced access to stocks of computer equipment.  I am in regular contact with my suppliers to ensure that they are adhering to the necessary health guidelines but this is a situation that is changing almost by the hour.


If you have any concerns please contact me on 01243 374585.  This page will also be regularly updated as/when situations change.  It is my intention to remain open for as long as possible, and I have put systems in place so that if I am required to work from home, I can still continue to provide support to my customers.


Thank you for your understanding in these difficult and testing times.