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This site was last updated on Wednesday 25th March 2020

Site content and design © 2003 - 2020 Rascom I.T. - a trading name of TOUCHSCREENS DIRECT LIMITED  E&OE. All rights reserved.  

All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.

Service Availability

Updated 18th March 2020

Effective 18th March 2020, the Rascom I.T. office will be closed to ALL visitors for the foreseeable future.  I intend to carry on working as much as possible during this time to continue supporting new and existing customers remotely and/or supplying goods where possible.  Please support small businesses during these difficult times, we are the businesses more likely to suffer, along with the livelihoods and families of the business owners.

 

** For further information on availability in relation to Covid-19, please follow this link.  **

 

I cannot always guarantee that I am going to be working from my office during the week as I may be out on support calls, installations, attending customer meetings etc. but I definitely know that the office will be closed during the times listed below. 

My working hours are between 9.30am and 4.00pm Monday to Friday only, I do not work Saturday or Sunday.  I also have a policy that if I am with a customer, or working at their premises, I will not answer telephone calls or respond to email requests/enquiries as I believe they are paying for my time to be assisting them and not others.

Please call me on 01243 374585 before visiting the office as I would hate for you to turn up and me not be there.

 

Definitions:
'Office closed' - My office will be closed but I am available for email and/or remote support only as indicated.

'Closed' - The office is closed and I am not working.  Emails, telephone calls etc. will not be responsed to until I am next available.

With immediate effect

Monday  -  office closed (telephone, remote and email support only)

Tuesday  -  office closed (telephone, remote and email support only)

Wednesday  -  office closed (telephone, remote and email support only)

Thursday  -  office closed (telephone, remote and email support only)

Friday  -  office closed (telephone, remote and email support only)

Forthcoming availability and closures

All dates of availability below are subject to change due to the current worldwide situation.

w/b 25th May

Monday  -  closed (Bank Holiday)

Tuesday  -  closed

Wednesday  -  closed

Thursday  -  closed

Friday  -  closed

w/b 10th August

Monday  -  normal hours 9.30am to 4.00pm

Tuesday  -  normal hours 9.30am to 4.00pm

Wednesday  -  9.30am to 12.00pm (closed from 12.00pm)

Thursday  -  closed

Friday  -  office closed (email support only)

w/b 17th August

Monday  -  office closed (email support only)

Tuesday  -  office closed (email support only)

Wednesday  -  office closed (email support only)

Thursday  -  closed

Friday  -  office closed (email support only)

w/b 24th August

Monday  -  normal hours 9.30am to 4.00pm

Tuesday  -  normal hours 9.30am to 4.00pm

Wednesday  -  normal hours 9.30am to 4.00pm

Thursday  -  closed

Friday  -  closed

w/b 31st August

Monday  -  closed (Bank Holiday)

Tuesday  -  office closed (email and remote support only)

Wednesday  -  normal hours 9.30am to 4.00pm

Thursday  -  normal hours 9.30am to 4.00pm

Friday  -  normal hours 9.30am to 4.00pm

w/b 26th October

Monday  -  tbc

Tuesday  -  tbc

Wednesday  -  tbc

Thursday  -  tbc

Friday  -  tbc

w/b 21st December

Monday  -  normal hours 9.30am to 4.00pm

Tuesday  -  normal hours 9.30am to 4.00pm

Wednesday  -  9.30am to 12.00pm (closed from 12.00pm)

Thursday  -  closed

Friday  -  closed

w/b 28th December

Monday  -  closed

Tuesday  -  closed

Wednesday  -  closed

Thursday  -  closed

Friday  -  closed

w/b 4th January 2021

Monday  -  closed

Tuesday  -  office closed (email and remote support only)

Wednesday  -  normal hours 9.30am to 4.00pm

Thursday  -  normal hours 9.30am to 4.00pm

Friday  -  normal hours 9.30am to 4.00pm