Updated 15th June 2020

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COVID-19 Availability

Effective 15th June 2020, I will be resuming normal services from my office as well as onsite work subject to social distancing guidelines and recommendations.

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Telephone, email and remote support services are all being provided as normal and visitors are able to collect/deliver goods.  I will expect that all customers maintain the 2m social distancing rules when collecting or delivering equipment.  A hand sanitiser dispenser is available for myself and customers to use on entry to the office, I will soon be taking delivery of a UV-C disinfecting lamp and tray for customers to place equiment into for medical-level cleaning against Covid-19 and other bacteria and viruses.  Disposable facemasks are also available for those customers who would prefer me/them to use these during visits.

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With regards to onsite work, I will be using hand sanitiser before entering the customers premises and will wear a face covering if requested.  I will be maintaining the recommended 2m distancing wherever possible and request that customers respect this also.  I will also be bringing along my own keyboard and mouse to use when working with customers computer systems in their homes or businesses which will be cleaned with anti-bacterial wipes before and after usage.

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** For further information on availability in relation to Covid-19, please follow this link.  **

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General Availability

I cannot always guarantee that my office will be open during the week as I may be out on support calls, installations, attending customer meetings etc. but I definitely know that the office will be closed during the times listed below. 

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My working hours are 10.00am to 4:00pm Monday to Friday, I do not work Saturday or Sunday.  I also have a policy that if I am dealing with a customer, or working at their premises, I will not answer telephone calls or respond to email requests/enquiries as I believe they are paying for my time to be assisting them and not others.

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Please call me on 01243 374585 before visiting the office as I would hate for you to turn up and me not be there.

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Definitions:
'Office closed' - My office will be closed but I am available for email and/or remote support only as indicated.
'Closed' - The office is closed and I am not working.  Emails, telephone calls etc. will not be responsed to until I am next available.

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With immediate effect

Monday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Tuesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Wednesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Friday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

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Forthcoming availability and closures

All dates of availability below are subject to change due to the current worldwide situation.

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w/b 10th August

Monday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Tuesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Wednesday  -  10.00am  to  12.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  closed

Friday  -  office closed (email support only)

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w/b 17th August

Monday  -  office closed (email support only)

Tuesday  -  office closed (email support only)

Wednesday  -  office closed (email support only)

Thursday  -  closed

Friday  -  office closed (email support only)

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w/b 24th August

Monday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Tuesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Wednesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  closed

Friday  -  closed

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w/b 31st August

Monday  -  closed (Bank Holiday)

Tuesday  -  office closed (email and remote support only)

Wednesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Friday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

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w/b 26th October

Monday  -  tbc

Tuesday  -  tbc

Wednesday  -  tbc

Thursday  -  tbc

Friday  -  tbc

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w/b 21st December

Monday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Tuesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Wednesday  -  10.00am  to  12.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  closed

Friday  -  closed

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w/b 28th December

Monday  -  closed

Tuesday  -  closed

Wednesday  -  closed

Thursday  -  closed

Friday  -  closed

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w/b 4th January 2021

Monday  -  closed

Tuesday  -  office closed (email and remote support only)

Wednesday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Thursday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

Friday  -  10.00am  to  4.00pm  (all services - telephone, email, remote, onsite)

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