Service Availability

Updated 25th November 2020

The Rascom I.T. office will re-open effective 10.00am on Wednesday 2nd December 2020 following the end of Lockdown 2.0 in England.

My working hours are 10.00am to 4:00pm Monday to Friday, I do not work Saturday or Sunday.

 

I cannot always guarantee that my office will be open for visitors as I may be out on support calls, installations, attending customer meetings etc. so I recommend that all customers please ring the office on 01243 374585 before visiting as I would not want you to have a wasted journey.

I have a policy that if I am dealing with a customer, or working at their premises, I will not answer telephone calls or respond to email requests/enquiries as I believe they are paying for my time to be assisting them and not others.

Forthcoming scheduled availability and closures

All dates of availability below are subject to change due to the current worldwide situation.

'Office closed' - The office will be closed but I am available for email and/or remote support as indicated.

'Closed' - The office is closed and I am not working.  Emails, telephone calls etc. may not be responsed to until my return.

December 2020

Wednesday 2nd December  -  office re-opens from 10.00am

Friday 11th December  -  deadline for orders required before Christmas

 

Monday 14th December  -  office closed, email and remote support only

Tuesday 15th December  -  office closed, email and remote support only

Wednesday 16th December  -  open as normal

Thursday 17th December  -  open as normal

Friday 18th December  -  open as normal

 

The office will close at 4pm on Friday December 18th and not re-open until Wednesday 6th January. 
I will only be offering emergency or critical support during this time, and will not be available at all from 24th December until 4th January.

January 2021

Monday 4th January  -  office closed, email and remote support only

Tuesday 5th January  -  office closed, email and remote support only

Wednesday 6th January  -  open as normal

March 2021

Thursday 11th March  -  office closed, email and remote support only

Friday 12th March  -  office closed, email and remote support only

April 2021

The office will be closed from Friday April 2nd (Good Friday) and will re-open on Monday 12th April.

I will not be working during this time, any messages left during this time may not be responded to
the office re-opens on 12st April
.

May 2021

Monday 3rd May  -  CLOSED (May Bank Holiday)

The office will be closed from Friday May 29th and will re-open on Monday 7th June.

 

Availability will be updated as/when required.

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This site was last updated on Wednesday 2nd December 2020

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RASCOM I.T. is a trading name of TOUCHSCREENS DIRECT LIMITED  E&OE. All rights reserved.  

All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.