Service Availability

Updated 2nd September 2020

COVID-19 Availability

With effect from 15th June 2020, I have resumed normal services from my office as well as onsite work subject to social distancing guidelines and recommendations.

For full details on my availability and safety practices in relation to Covid-19, please follow this link.

General Availability

My working hours are 10.00am to 4:00pm Monday to Friday, I do not work Saturday or Sunday.

 

I cannot always guarantee that my office will be open during the week as I may be out on support calls, installations, attending customer meetings etc. so please ring the office on 01243 374585 before visiting as I would not want you to have a wasted journey.

I have a policy that if I am dealing with a customer, or working at their premises, I will not answer telephone calls or respond to email requests/enquiries as I believe they are paying for my time to be assisting them and not others.

 

Definitions:
'Office closed' - My office will be closed but I am available for email and/or remote support only as indicated.

'Closed' - The office is closed and I am not working.  Emails, telephone calls etc. will not be responsed to until I am next available.

Forthcoming availability and closures

All dates of availability below are subject to change due to the current worldwide situation.

w/b 31st August

Monday  -  closed (UK Bank Holiday)

Tuesday  -  office closed

Wednesday  -  10.00am  to  4.00pm  (all services available - telephone, email, remote, onsite)

Thursday  -  office closed due to scheduled work

Friday  -  10.00am  to  4.00pm  (all services available - telephone, email, remote, onsite)

w/b 26th October

Monday  -  tbc

Tuesday  -  tbc

Wednesday  -  tbc

Thursday  -  tbc

Friday  -  tbc

w/b 21st December

Monday  -  10.00am  to  4.00pm   (all services available - telephone, email, remote, onsite)

Tuesday  -  10.00am  to  4.00pm   (all services available - telephone, email, remote, onsite)

Wednesday  -  10.00am  to  2.00pm   (all services available - telephone, email, remote, onsite)

Thursday  -  closed

Friday  -  closed

w/b 28th December

Monday  -  closed

Tuesday  -  closed

Wednesday  -  closed

Thursday  -  closed

Friday  -  closed

w/b 4th January 2021

Monday  -  closed

Tuesday  -  office closed (email, remote and telephone support only)

Wednesday  -  10.00am  to  4.00pm   (all services available - telephone, email, remote, onsite)

Thursday  -  10.00am  to  4.00pm   (all services available - telephone, email, remote, onsite)

Friday  -  10.00am  to  4.00pm   (all services available - telephone, email, remote, onsite)

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This site was last updated on Wednesday 2nd September 2020

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RASCOM I.T. is a trading name of TOUCHSCREENS DIRECT LIMITED  E&OE. All rights reserved.  

All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.