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Site content and design © 2003 - 2019 Rascom I.T. - a trading name of TOUCHSCREENS DIRECT LIMITED

E&OE. All rights reserved.  All orders are placed subject to my standard terms and conditions of business, a copy of which is available here.

Remote Support

For over five years, I have offered a remote support service which allows me to connect remotely onto a customer's computer system from my own office and see/operate their system as if I was sat in front of it.

This is extremely useful not only in enabling me to resolved problems quicker but also means that I can see what customers are doing when they are having problems, and they can also see what I do to fix the problem.  I can also offer training and assistance to enable them to operate their computer systems better.

Providing you are able to connect to the Internet, I can offer remote support for both Microsoft Windows and Apple OS customers (not iPod/iPad).  If you require remote support, please click on one of the links below.  Once the remote support application has downloaded, simply run it and fill in the details on-screen for a remote connection request to be generated.  Please ensure you leave contact details so that I can reach you.

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It has come to my attention that some Internet Service Providers block or restrict access to the remote support application.  In such cases, it may be possible to use an alternative remote support tool such as Microsoft Quick Assist or Windows Remote Assistance.  Alternative options will be investigated as/when required.

Apple OS X users should also note that following security changes implemented by Apple following the release of OS X Mojave (v10.14), additional permissions are required in order to allow remote control of Apple-based systems.  Instructions are available here.

If you are having problems with your computer system, and need it fixing quickly, then please use the remote support application above and ring me on 01243 374585 so I can help you.