I do not charge a call-out fee
I do not charge for diagnostics if the equipment is bought into my office
I do not charge if I cannot fix the problem
I offer competitive pricing for all of my work. Some services are covered by fixed-rate pricing and all work is undertaken on a no-fix, no-fee policy.
Rascom I.T. is fully insured for all works and VAT-registered. I accept that this sometimes means that my pricing is higher than 'someone up the road...', 'a friend's mate...' or 'this bloke down the pub...' but all of my work is guaranteed, I have full public liability insurance up to £1,000,000 and I pay my taxes. I have been in business since 2003 and have many happy (and loyal) customers. I still work with customers who first started working with me over fifteen years ago.
A Which? survey in 2018 found that on average, independent I.T. companies were quicker and cheaper than their High Street equivalents on a range of common support issues.
Telephone, email or remote support : £36.00 inc VAT (per hour*)
Onsite support (home or office) : £50.00 inc VAT (per hour*)
* A minimum charge of 30 minutes for all works undertaken applies, and all charges are rounded up to the nearest 30 minutes. However, I am quite relaxed and am happy to offer a bit of free assistance and advice via telephone, email or remote support if the solution is quick and simple.
There are NO call-out charges.
I do not charge travel for customer support calls within 15 miles of my office in Hampshire or if I am able to combine mutliple customer visits in a single journey. Where a travel charge is applicable, I only charge the Government's standard allowance rate of 48 pence per mile excluding VAT in a round-trip (shortest route as calculated by Google Maps).
Operating System re-install : £50.00 inc VAT
Complete system rebuild : £75.00 inc VAT
Data backup/restore : £30.00 inc VAT (working disks only)
System rebuild with data backup/restore : £100.00 inc VAT
Onsite setup/installation service for new systems : £50.00 inc VAT
Data Recovery : from £50.00 inc VAT
PC MOT Service : £45 inc VAT
Virus/Spyware removal : £45 inc VAT
Disk cleansing / secure system disposal : £25.00 inc VAT
For more information on other services available, please call me on 01243 374585.
I have always prided myself on the quality of the goods and services I provide to my customers. Having been established in Wiltshire for over twelve years, Rascom I.T. had been built up into a highly regarded business with an excellent business reputation. I'm aiming to replicate that now that my business has relocated to Hampshire.
I find that in my line of work, customer recommendations and word-of-mouth referrals are the most important and successful forms of advertising. I have included a selection of testimonials and customer feedback on my Feedback page. Customers have also left feedback on my Facebook page.